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Questions and Answers from Customer Services Q: After the initial evaluation how many days do I have to submit the CCAR form? A: The CCAR must be received at Colorado Health Networks no more than 5 days after the initial evaluation. Timely submission of the CCAR is required to ensure proper payment of your claim. Q: Am I required to use the IVR (Interactive Voice Response)? A: Yes, for all outpatient services except sex offender treatment. We request that you use the IVR unless you are having problems getting your authorization for outpatient care. The IVR is available 24 hours a day, seven days a week. If you have tried to use the IVR and experienced difficulties, call the customer service representative during business hours. Q: What form do I fill out when all authorized sessions have been used? A: Q: When there are two providers involved with a member's treatment, what form needs to be filled out? A : Initial treatment plans must reflect coordination of services. If you have other questions, please call the Customer Service Team for more information on the Access To Care Line 1-800-804-5008 Monday through Friday during regular business hours.
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